We’ve been working on a really interesting project with Youngs recently to help them manage food orders in their very popular riverside pub, The Ship. You can read the full case study here but I also thought I’d go along and try it out from the customer’s perspective.
The Ship is a very busy pub on the banks of the Thames in Wandsworth. We were lucky with the weather on the day we went along, so we were able to sit outside in the beer garden.
We picked up a menu and even though the pub was busy we found ourselves a table in one of the outside booths.
Once we had chosen our lunch went up to the barbecue kiosk where all the food is prepared in the outside kitchen.
Up at the till they ask you what you would like to order and then instead of asking for a table number or where you are seated, they ask you to tap in your mobile number into the system using the device below. Your number then appears on the till register for you to check.
When your order is ready The Ship send you a text message to let you know and then you can go up to the barbecue counter to collect your order.
I showed my order receipt to one of the chefs and took the delicious burgers back to our table.
The service was very fast and we were impressed by how simple and hassle free the ordering process was. The system eliminates confusion with table numbers and seating plans as well as freeing up the waiting staff who looked busy serving in the inside restaurant.
If you’d like to know more, e-mail us at email@example.com or call 01753 501607.