After the successful publication of our 2014 MICROS Multi-channel Retail Delivery Report, we are now collating the data for the 2014 Online Returns and Refunds Report, which will be published in April.
The 217 orders that were placed for the Multi-channel Retail Delivery Report were all returned to the retailer within 7 days in order for us to test the retailer’s returns and refund process.
One of the findings in this year’s report will be the increase in retailers using Collect+ as an option for returning an unwanted item bought online. Collect+ is a service that allows customers to take a parcel to one of 5,500 outlets across the UK, usually a corner shop or other convenience store, and have it returned to the retailer.
28% of the 217 UK retailers we tested now offer Collect+ as a returns option, up from 16% last year.
Be sure to look out for the 2014 Online Returns and Refunds Report in April. For now, you can download the 2014 MICROS Multi-channel Retail Delivery Report.